Eligibility for Returns and Exchanges
To return a PBMA product: You must request an RMA (Return Merchandise Authorization) number before making a return. To obtain an RMA number simply email us at Office@atlantictshirts.com and request an RMA number. Please be sure to let us know in your email the date of your purchase, what you would like to return and why you want to return it. The RMA number, once received, must be written in a conspicuous place on the outside of the return parcel.
All Sales are final: Items that have been embellished are not returnable. All sales are finals
We accept returns and exchanges under the following conditions:
a. Damaged Products: If you receive a product that is defective or damaged please contact us within 14 days of receiving your order. We will provide a full refund or send a replacement at no additional cost.
b. Incorrect Orders: If we made a mistake in printing your order, please notify us within 14 days of receiving your order. We will correct the error by reprinting the correct items or providing a full refund.
1. Non-Eligible Items
We do not accept returns or exchanges for the following:
a. Garment subjectivity such as size, fit, fabric weight and color: We do everything we can help you have all the information you need when selecting a garment. It is essential to view all product details and consult sizing charts and guidelines before placing an order. We cannot accept returns or exchanges due to issues related to sizing, fit, or you not liking the garment overall.
b. Minor differences in color, print scale, or print placement: The final product will vary slightly due to the nature of our organic pigments and sustainable process. We use standard placements to ensure your prints will look appropriate on all body types. Due to the nature of printing on fabric, print placement can vary up to 1” in any direction. The print will be the same scale on all garments, and may look slightly larger or smaller depending on the garment size.
2. Return and Exchange Process
To initiate a return or exchange, please follow these steps:
a. Contact Us: Send an email to info@printnatural.com with the subject line "Return/Exchange Request." Include your order number, a description of the issue, and any relevant photos if applicable.
b. Review and Approval: Our customer support team will review your request and respond within 3 business days. If your return or exchange request is approved, we will provide instructions on how to proceed.
c. Return Shipment: If necessary, you may be asked to return the product(s) to us. Please follow our instructions carefully and ensure that the items are securely packaged.
Shipping charges for products returned: All shipping charges for returning products to us must be paid by the returnee. We do not reimburse shipping charges.
Send the package to:
PBMA - Returns
3567 91st St N, Suite 2,
Palm Beach Gardens, Florida 33403
United States
